How do I access my email? (For all users...)
On Monday, simply use ELMO's Option 1 to synchronize your password. Once your password is synchronized, continue using your email program as usual!
For Thunderbird users...
On Monday morning, August 17, log into ELMO's Option 1 to synchronize your account password, then log into your email!
All local Thunderbird settings such as Address Book & Local Mail Folders will be unaffected by the transition.
If needed, please re-subscribe to any folders that are missing (In Thunderbird: File > Subscribe, check all folders and sub-folder check boxes that appear.)
If you are a user of a departmental or shared account, you will no longer be able to connect via Thunderbird or other IMAP mail clients. See the “Will the shared folders be the same?” FAQ (below).
Enjoy the new, fast, and fantastic mail server!
For Webmail users...
On Monday morning, August 17, log into ELMO's Option 1 to synchronize your account password, then log into your email!
Just keep on using http://mail.uas.alaska.edu!
You will be glad to see additional features such as a calendar, tasks, etc. Information about these features will be provided during the upcoming semester. (We are immediately focused on the mail server transition elements.)For users who forward their email...
Though, considering the robust features of the new mail server, you might want to consider taking a look at the webmail again – it’s got a stylish layout and other functionality, such as a calendar and tasks!
I’m working over the upgrade weekend – what should I expect?
Throughout the weekend, IT Services will copy the existing folders and messages. This will take some time, and will reach each account separately. Once an account is touched for message transfer, the password will be altered to enable the program to run. This means that come Monday, you will need to synchronize your password before accessing your account.
Will the shared folders be the same?
The method of accessing your shared folder will be to use the webmail interface with a “switch” to tell it the proper account:
https://mailgw.uas.alaska.edu/owa/account-address@uas.alaska.edu where “account-address” is the friendly name of the account (helpdesk rather than jxhelp, or bookstore rather than jybook).
For example: https://mailgw.uas.alaska.edu/owa/helpdesk@uas.alaska.edu.
Because of the new mail server architecture, the only method to access shared folders is through the above link structure, or through Outlook. At this time, due to the complexity of configuring Outlook in a best-practice method, IT Services strongly recommends using the OWA (webmail) experience for shared accounts of any nature.